What Does A Help Desk Engineer Do: Job Description, Duties and Responsibilities

Are you interested in working in a dynamic environment that offers opportunities for professional growth and new responsibilities? SAIC® is a premier Fortune 500® technology integrator driving our nation’s technology transformation. Our secure high-end solutions across the defense, space, civilian and intelligence markets include engineering, digital, artificial intelligence and mission solutions. Headquartered in Reston, Virginia, SAIC has approximately 26,000 employees and annual revenues of about $7.4 billion. Provide some general info about your interests by joining the SAIC Talent Network.

A Technical Support Engineer is responsible for providing technical support to clients in person and remotely. Giving such assistance means that it’s all about solving problems from the moment they call the customer service line until the caller’s issues are resolved. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software.

IT Service Desk Analyst

These charts show the average base salary , as well as the average total cash compensation for the job of Help Desk Engineer in the United States. The base salary for Help Desk Engineer ranges from $56,057 to $70,226 with the average base salary of $62,528.


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Are Help Desk Support Engineer jobs in high demand?

There are currently 257 Help Desk Support Engineer jobs on JobLeads.

Vet application defects with leadership team and work closely with QA and Development Teams to resolve application issues. Served as Senior support to over 300 end users in a primarily Windows XP/ Active Directory /Exchange Environment. Worked with hardware vendors for warranty parts replacements of desktops, laptops and tablet PCs.

Desktop Support Engineer (Level

Additionally, help desk engineers earn an average salary of $67,498 in the finance industry. But if you’re interested in companies where you might earn a high salary, help desk engineers tend to earn the biggest salaries at Bain & Company, Booz Allen Hamilton, and Cognizant. At Booz Allen Hamilton, help desk engineers earn an average of $83,961, while the average at Cognizant is $72,586. You should take into consideration how difficult it might be to secure a job with one of these companies.

  • Performing remote response and resolution of server, virtualisation and systems issues.
  • They’re 2.8% less likely to obtain a Master’s Degree while being 0.6% less likely to earn a Doctoral Degree.
  • To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering.
  • Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information.
  • Only successful applicants that meet the above criteria will be contacted.
  • Of recent, Booz Allen Hamilton had 5 positions open for help desk engineers.

At least 3 year of working experience in the related field is required for this position. Compensation data tools, salary structures, surveys and benchmarks. About us Established in 1953, Kett Engineering is a leader in the Automotive Test and Personnel … Working closely with the operations and engineering teams, solve problems and help make test … Get notified about new Service Desk Specialist jobs in Amsterdam, North Holland, Netherlands.

Why it is Useful to Seek the Help of Field Engineer

The next role we’re going to look at is the desk support technician profession. In fact, they earn a $11,729 lower salary than help desk engineers per year. Once you’ve obtained the level of education you’re comfortable with, you might start applying help desk engineer to companies to become a help desk engineer. We’ve found that most help desk engineer resumes include experience from Booz Allen Hamilton, Endsight, and Alene Candles. Of recent, Booz Allen Hamilton had 5 positions open for help desk engineers.

65% of IT help desk teams dealing with excessive stress, burnout – TechRepublic

65% of IT help desk teams dealing with excessive stress, burnout.

Posted: Mon, 16 May 2022 07:00:00 GMT [source]

If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you. A strong working knowledge of computer systems, hardware, and software. Escalate, 5%Provided initial troubleshooting efforts to diagnose and fix issues when applicable and escalate to higher Tier levels when necessary. Troubleshoot, 7%Maintain and troubleshoot end user applications including Microsoft Office Suite, QuickBooks, GMED, and various other third party applications. Monitored and troubleshot network equipments including routers, remote site infrastructures switches, firewalls, modems etc. Analyze, diagnose and resolve problems on hardware, software, OS, applications and devices.

IT Help Desk Engineer / Executive

The Service Desk Engineer is responsible for onsite service and support needs for our customers. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software. We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. To be a successful help desk technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills. Dice predicts salary ranges based on the job title, location, and skills listed in individual job descriptions.

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